Cultivates/builds relationships with broker/consultant/client key decision makers through quality service.
Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.
Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.
Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies.
Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.
Responsible for operational understanding of all Rx products and solutions.
Supports implementation for new/existing clients and contract renewals.
Trains/mentors lower-level Account Management staff.

Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background.
PBM, client-facing experience strongly preferred.
Experience in Pharmacy Operations strongly preferred.
Proficiency using Excel (Pivot Tables, V-Lookups, etc) and Tableau strongly preferred.

Account Manager II, Northeast

Key skills