About this role
Role Overview
- Under general supervision, this position supports the organization's threat management efforts by assessing risk, conducting investigations, and informing mitigation actions to protect employees, operations, and facilities.
- Provide consultative support to Human Resources and business partners in high-risk situations (e.g., threats of harm, employee relations matters, protective orders), offering structured, risk-based guidance.
- Identify and direct the implementation of process improvements that significantly improve quality across the team, department and business unit for their assigned area(s) of responsibility.
- Contribute to the development and refinement of security policies and practices; provide input and recommendations based on case insights and emerging trends.
- Deliver training on threat recognition, reporting, and de-escalation techniques, tailor content for different audiences and delivery channels.
- Coordinate with law enforcement, legal counsel, Human Resources, and other stakeholders during investigations and response activities; escalate complex or enterprise-impacting situations to the AVP.
- Assess threats and vulnerabilities by analyzing behavioral indicators, patterns in data, and known risk factors; develop risk-informed recommendations to strengthen security measures.
- Document investigations thoroughly and accurately in the case management system, ensuring consistency, quality, and audit readiness.
- Serve as a subject matter expert in threat assessment and investigations, handling complex cases and recommending mitigation actions within established frameworks.
Requirements
- Bachelor's degree in Behavioral Science, Criminal Justice, or a related field.
- Three years of experience in assessing and managing situations that involve individuals who exhibit threatening, intimidating, disruptive behaviors, persons with complex personality traits or tendencies.
- Advanced research, investigation, interviewing and analytical skills.
- Ability to organize, analyze, and report facts.
- Intermediate writing skills; demonstrated ability to clearly and concisely document investigation findings.
- Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Valid driver’s license.
Benefits
- Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.