Senior Field Services and Operations Associate

Role Overview

• Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
• Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
• As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
• Provide support and guidance for the Wealthscape platforms.
• Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization.
• Partner with NFS Middle Office on account management services.
• Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
• Keep up to date on rules and regulations governing firm procedures.
• Identify and develop operational service improvements.

Requirements

• Bachelor’s degree in finance or business, or equivalent work experience
• Five years of securities/financial services experience in call center and operations roles
• Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
• Demonstrated experience utilizing Avaya or similar telephony management system
• Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
• Ability to analyze complex issues and recommend solutions
• Excellent written and oral communication and interpersonal skills
• Attention to detail and ability to prioritize multiple responsibilities
• Proficiency using MS Office, including advanced Excel skills
• Experience with Wealthscape and Envestnet platforms. Series 7 and 24 preferred

Tech Stack

• NFS

Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs