Business Systems Analyst – Consultant

Role Overview

• Partner with product owners, business stakeholders, development teams, testing teams, operations, risk, and compliance to support delivery of collections capabilities within the Lending Technology CPR program.
• Translate business needs into clear, actionable deliverables including user stories, process flows, acceptance criteria, and implementation-ready requirements
• Support both functional and technical requirements, including work related to Debt Manager and Java-based systems
• Conduct discovery sessions to gather, clarify, and document business and system requirements
• Create, refine, and manage user stories to ensure alignment with business objectives and delivery timelines
• Document current-state and future-state processes to support process improvement and system enhancements
• Analyze data trends and perform database queries to validate business processes and identify issues or opportunities
• Support API integration efforts by defining and validating integration requirements across upstream and downstream systems
• Research and resolve issues through collaboration with business, development, and testing teams
• Act as a liaison across teams to ensure requirements are clearly understood, implemented correctly, and validated against business goals and control expectations
• Support user acceptance testing (UAT) and ensure successful delivery of enhancements and new functionality
• Contribute to projects including system enhancements, data quality improvements, workflow automation, and business rule implementation

Requirements

• 3+ years of relevant / direct industry experience
• Bachelor's degree
• CBAP (Certified Business Analysis Professional) certification preferred.
• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design

Tech Stack

• Java

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service