Key skills
RayCRMCommunicationTime ManagementCollaboration
About this role
Role Overview
- Install, maintain, and repair x-ray inspection systems at customer locations.
- Perform system upgrades and deliver hands-on training to customers.
- Generate detailed service documentation including reports, protocols, and RMAs.
- Engage with customers to understand their needs and recommend service solutions.
- Provide remote troubleshooting and support via phone and online tools.
- Collaborate with engineering, operations, and suppliers to analyze and resolve system failures.
- Maintain accurate CRM records, service tickets, and knowledge base entries.
- Own and follow up on open issues post-installation or upgrade.
- Offer feedback to engineering and operations to support continuous improvement and quality initiatives.
- Participate in the on-call rotation to provide after-hours support when needed.
- Assist with spare parts identification and support order processing.
- Provide technical input for aftermarket product quotations.
- Travel internationally, primarily within Europe, with occasional global assignments.
- Ensure timely and effective resolution of customer concerns and feedback.
- Develop and distribute user manuals and troubleshooting guides as needed.
- Deliver service training to distributors and regional teams.
- Support product demonstrations when required.
Requirements
- Strong customer orientation and service mindset
- Solid background in electromechanical systems
- Proficient PC and software skills
- Excellent organizational and time management abilities
- Proactive problem-solving and decision-making skills
- Effective verbal and written communication across all levels
- Strong interpersonal skills and team collaboration
- Ability to work under pressure and meet tight deadlines
- Eagerness to learn and grow professionally
- Proficiency in English
Tech Stack
- Ray
Benefits
- Flexible work schedule
- Comprehensive benefits package
- Opportunities for growth and development