Global Process Owner – Hire to Retire

Role Overview

• Define the global vision, strategy, and roadmap for Hire-to-Retire processes
• Own and govern end-to-end processes across all sub-processes (Hire, Core HR, Pay, Develop, Exit)
• Set KPIs, targets, and performance frameworks for global HR service delivery
• Ensure process standardization, harmonization, and documentation (SOPs)
• Approve global process changes and prioritize transformation initiatives
• Drive alignment across HRBPs, CoEs, GBS, IT, and business functions
• Define and co-own the HR digital roadmap aligned with Hire-to-Retire priorities
• Translate process requirements into scalable digital solutions (e.g., Core HR, payroll, time, talent, document management)
• Drive automation, workflow optimization, and digital employee experience improvements
• Collaborate with IT and vendors on system architecture, integrations, and deployments
• Ensure HR technology supports end-to-end process efficiency and data integrity
• Monitor emerging technologies and drive innovation in HR services
• Identify inefficiencies and non-standard processes and enforce global standards
• Lead process optimization initiatives across GBS and HR functions
• Drive continuous improvement culture leveraging automation, analytics, and best practices
• Define and track performance metrics and improvement actions
• Ensure process documentation and training frameworks are robust and regularly updated
• Establish governance structures (process councils, steering committees)
• Ensure strong collaboration across HR, IT, Finance, and business units
• Act as the key interface between HR Operations, GBS, and enterprise functions
• Ensure SLAs, KPIs, and service expectations are clearly defined and managed
• Lead communication and change management for process and digital initiatives
• Lead global Hire-to-Retire transformation initiatives (process + technology)
• Own prioritization and governance of HR transformation initiatives
• Build business cases including ROI, risks, and resource requirements
• Ensure successful delivery, adoption, and value realization of initiatives
• Support M&A and integration activities from process and system perspective
• Ensure strong control environment and compliance with corporate and regulatory requirements
• Define data governance standards for HR master data
• Enable workforce analytics and reporting through standardized data models
• Support audits and ensure adherence to policies and internal controls

Requirements

• Master's degree in HR, Business, IT, or a related field
• 8+ years in HR Operations, HR Transformation, or GBS; proven end-to-end Hire-to-Retire process ownership
• Hands-on experience with HR technology platforms (e.g., SAP SuccessFactors, payroll, time management, workflow automation)
• Track record in HR digitalization, automation, and process standardization at scale
• Strong project and program management skills, including business case development and change management
• Excellent stakeholder management across HR, IT, and business leadership in complex, global matrix organizations.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities