Retail Operations Manager

Role Overview

• Provide leadership to ensure the District achieves budget and holds staff accountable to meet store level budget targets
• Develop new stores and markets
• Review financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement
• Coach Store Managers to understand financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement
• Analyze weekly reporting and implement action plans where necessary
• Coordination of people and resources
• Partner with Human Resources to provide support for personnel management functions such as: creating job postings, recruiting, screening, interviewing/selection, hiring, providing performance feedback, coaching for improvement and development, handling terminations and other support that may be necessary
• Monitor/assess performance of self and direct reports to make improvement or take corrective action
• Conduct routine audits, request audits be performed by others, and review audits conducted by others, to ensure regional compliance with all policies and procedures such as cash handling, inventory control and accuracy, and monitoring rental and sales activities
• Assist corporate office and stores with tool shipment logistics and problem resolution
• Utilize expertise with concepts of merchandising, product placement, and add-ons to guide stores in region on effective merchandising
• Oversee store processes to ensure retail locations have proper tool inventory and merchandise inventory levels meet set standards
• Build a “Sales Excellence” culture for District personnel impacting existing customers and prospective customers throughout the District
• Responsible for timely submission of reports to stakeholders
• Support marketing efforts by analyzing open markets requiring distribution and assisting with preparation of market/location strategy
• Participate in regional client development activities and support roll out of business development activities
• Knowledge of principles and processes for providing customer service, to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Provide leadership to ensure the District achieves budget and hold staff accountable to meet store level budget targets
• Monitor stores progress toward achieving tools on rent and inventory turn goals, developing action plans where necessary
• Responsible for district project execution
• Lead district meetings to identify areas that need research or support, share best practices throughout the District, Region and the company, evaluate and communicate obstacles that impact operations and provide feedback to corporate when necessary
• Provide support and oversight for District Franchise locations
• Perform tasks as directed by RVP.
• Providing information to supervisors, co-workers, and subordinates by telephone, in writing, by email and in person
• Travel – will travel between 50-75% of time.

Requirements

• Bachelor’s degree is preferred and/or related experience managing multi-unit retail locations
• Experienced operations manager with proven abilities in management in all phases of store operations
• Must be able to manage remote Store Managers in a one-to-two-person store environment
• Must possess business savvy and outstanding sales and operations knowledge
• (Spanish/English)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs