Bilingual Members & Providers Call Center Agent
Roseville, California, United States of America
Full Time
2 hours ago
$31,200 - $44,500 USD
Visa Sponsor
Key skills
LeadershipCommunication
About this role
Role Overview
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication
- Ability to understand your role on a team and identify the correct stakeholders to consult
Benefits
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership development academies