Farmer – Post-Sales & Customer Relationship

Role Overview

• Meet your sales targets.
• The focus will be on creating upsell opportunities by identifying solutions and products that add value for customers.
• Renewal sales: work together with the squad to develop renewal and expansion plans, ensuring a healthy renewal rate and increasing LTV.
• Build and maintain close relationships with the customer base, ensuring ongoing satisfaction and efficiently resolving any requests or issues.
• Actively participate in routine performance optimization calls for the Referral Program with all clients in your portfolio;
• Update the consultancy's internal controls with results generated by clients;
• Collaborate with onboarding, customer success, and technical support teams to maximize retention.

Requirements

• Expert at building and strengthening strategic relationships;
• Proactive in identifying opportunities to improve processes and strategies;
• Organized to manage multiple projects and concurrent demands.

Benefits

• Competitive fixed base salary
• Contracted under a PJ (independent contractor) model
• 100% remote work model
• Opportunities for learning, challenge, mentoring, and significant personal and professional growth!