Manager, Commercial Operations

Role Overview

• Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature.
• Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable.
• Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks.
• Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
• Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck.
• Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature.
• Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person.
• Improve cycle time and consistency — find the friction in how deals get done and remove it.
• Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
• Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms.
• Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests.
• Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating.

Requirements

• 7–10 years of relevant experience across Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Legal Operations, Sales Operations, Procurement, or a closely related function.
• Hands-on experience negotiating and managing customer commercial agreements (MSAs, SOWs, DPAs, order forms) end to end.
• A track record of managing people, processes, or cross-functional programs — you have built or run something, not just executed within someone else's system.
• Demonstrated ability to design and document repeatable processes and controls, and to improve cycle time and consistency.
• Sound commercial and contractual judgment operating without (or alongside, not inside) an in-house legal team, including managing outside counsel.
• Excellent written and verbal communication, with the ability to hold a credible review-and-approval position across Sales, Finance, and Leadership.

Benefits

• Remote working environment
• your new commute is however long it takes to walk to your desk!
• Flexibility
• empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development
• Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun
• Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!