Set up laptops, equipment, user accounts, software access, and permissions for employees, franchisees, and franchisee hires.
Administer Google Workspace, CRM, LMS, shared drives, email groups, calendars, and other business applications.
Support onboarding and offboarding processes to ensure access, equipment, and accounts are prepared, updated, or removed on time.
Maintain accurate access records, setup guides, checklists, and system documentation.
Provide first-level technical support to employees and franchisees across hardware, software, login, connectivity, and application issues.
Assist users with Google Workspace, CRM, business systems, and general technology questions.
Help franchisees with basic CRM customizations and system-related support requests.
Escalate complex issues to senior IT staff, vendors, developers, or software providers when needed.
Administer company WordPress websites, including user access, plugins, basic updates, and routine maintenance.
Coordinate website updates, enhancements, troubleshooting, and maintenance requests with third-party web vendors.
Maintain inventory of company hardware, accessories, software licenses, and system access.
Coordinate equipment purchases, repairs, replacements, warranty claims, and deployments.
Assist with software updates, system configuration, new tool implementation, and workflow improvements.
Work with external vendors and technology providers to resolve issues and support system reliability.

1–2 years of experience in IT support, business systems administration, customer support, or a similar role.
Minimum 1 year of experience administering or maintaining WordPress websites.
Experience working with Google Workspace.
Experience managing user accounts and permissions across cloud-based business applications.
Basic understanding of Windows and macOS environments.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Highly organized with strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable learning new software and business systems.
Shares our core values: result driven, raise the bar, we care, we own it, transparent communication, and do the right thing, not the easy one.

Systems Onboarding – Tech Support Coordinator

Key skills