Project Manager

Role Overview

• Lead full lifecycle of client projects from kickoff through go-live and handoff to Client Success
• Develop and manage project plans, timelines, and milestones
• Ensure projects are delivered on time, within scope, and within budget
• Identify risks and proactively implement mitigation plans
• Manage multiple concurrent deployments across various client locations
• Serve as primary operational point of contact for assigned client projects
• Lead client kickoff meetings, project reviews, and status calls
• Manage client expectations and ensure strong client experience
• Coordinate with client IT teams, facilities teams, and leadership
• Coordinate installation of TRAX hardware, sensors, and supporting infrastructure
• Manage relationships with installation vendors, contractors, and partners
• Support light installation needs of TRAX hardware
• Ensure successful deployment, testing, and system readiness
• Coordinate with internal teams including: Sales, Client Success, Product and Engineering, Implementation, Operations
• Ensure smooth transition from Sales to Implementation to Client Success
• Escalate and resolve issues efficiently
• Track project progress and maintain accurate documentation within PM Software
• Provide regular status updates to leadership
• Maintain project records, timelines, and deployment details
• Ensure internal systems are updated with accurate project information

Requirements

• Bachelor’s degree or equivalent experience
• 3–6 years of project management, implementation, or operations experience
• Experience managing client-facing technology projects
• Proven ability to manage multiple projects simultaneously
• Strong organizational and time management skills
• Excellent communication skills
• Strong problem-solving ability
• Ability to work independently and take ownership
• Experience utilizing Project Management tools like TeamWork

Benefits

• 401(k)
• Health insurance
• Paid time off
• Flexible work from home options