Key skills
AISaaSSalesforceCRMStakeholder ManagementCommunicationCustomer SuccessSales
About this role
Role Overview
- Own the operational journey from signed agreement to billing handover.
- Manage contracts, renewals, amendments and subscription changes.
- Support contract negotiations and redlining processes.
- Coordinate customer procurement and purchase order requirements.
- Ensure billing readiness and commercial accuracy.
- Resolve customer-facing operational, contractual and billing-related queries.
- Partner with Sales, Customer Success and Finance to keep revenue moving efficiently.
- Own Salesforce as the commercial source of truth.
- Drive CRM adoption, data quality and process governance.
- Build reporting, visibility and workflows that help teams make better decisions.
- Use systems, automation and AI to create leverage across the revenue organization.
- Surface insights that improve customer experience, retention and revenue realization.
Requirements
- Required Experience working in a SaaS or subscription-based business.
- Strong understanding of Quote-to-Cash processes.
- Experience managing contracts, subscriptions and recurring revenue operations.
- Strong Salesforce knowledge and confidence acting as a CRM super user.
- Excellent organizational skills and attention to detail.
- Strong communication and stakeholder management skills.
- Ability to work cross-functionally across Sales, Customer Success and Finance.
- Fluent English.
Benefits
- Flexible work arrangements
- Professional development opportunities