Strengthen Client Relationships: Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
Support Quality and Brand Standards: Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
Guide Account Startups: Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
Provide Operational Expertise: Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
Partner with Sales: Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
Monitor Performance: Track account activity and outcomes, providing insights that support continuous improvement.
Promote Safety and Compliance: Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

2+ years of management experience in the commercial cleaning industry
Strong background in client relations and negotiations
Technical expertise in floor care and specialty services
Proven ability to influence, coach, and motivate others
Excellent communication and organizational skills
Bilingual (English/Spanish) a plus
Flexibility to work one Saturday per month, at least one evening per month, and additional nights or weekends as business needs require
Valid driver's license, clean driving record, and reliable personal transportation for travel throughout the Dayton region

Operations Manager

Key skills