Key skills
SQLCommunication
About this role
Role Overview
- Quality management and assurance
- Random quality checks of call monitoring for internal and external sites
- Call reviews for vendor requests, complaints and audits
- Call monitoring dedicated to ad hoc campaigns
- Vendor relations and team coordination
- Calls to vendors
- Calibrating teams with internal and external stakeholders
- Creating presentations to share and report data
- Producing analyses and turning results into clear, actionable insights for internal and external stakeholders
- Planning workload for the relevant market
- Scheduling and running regular meetings with internal and external stakeholders
- Actively participating in the development of action plans to improve quality key performance indicators (KPIs).
Requirements
- 1 year of experience in a quality department
- French fluency (C2) required
- Excellent communication skills, combining a pedagogical approach, diplomacy and the ability to foster constructive exchanges
- Strong aptitude for data collection and analysis, with proven mastery of Excel and/or Google Sheets
- Knowledge of SQL is a strong plus for turning data into strategic insights
Tech Stack
- SQL
Benefits
- Health: medical insurance via Alan or Sanitas to manage healthcare expenses in an ultra-simple, paperless way, with up to 50% covered by papernest (after 6 months with the company)
- Meals & partnerships: a healthy breakfast is provided every Friday, plus partnerships with various Barcelona services (restaurants, sports, leisure and care centres)
- Training: employee development is essential. You will have access to ongoing training tailored to your goals, whether technical, language or managerial
- Career development: many opportunities to grow, whether by deepening your expertise or exploring new paths. We support your professional ambitions.