Respond to clients via phone calls, email, WhatsApp, and CRM
Identify needs, clarify doubts, and present the unique advantages of the institution's programs
Manage relationships with leads throughout the entire decision journey, aiming to convert them into enrollments
Build and maintain close relationships with prospective candidates and students
Availability for flexible hours and participation in events when required for client prospecting
Record and track information in the CRM, ensuring high-quality lead management

Bachelor's degree in Business Administration, Marketing, Communications, Journalism, or related fields
Postgraduate qualification preferred
Experience with HubSpot CRM and lead management preferred
Proficiency in foreign languages, particularly English
Previous experience selling postgraduate courses or executive programs

Institutional Relationship Analyst – B2C

Key skills