Senior Product Operations Manager

Role Overview

• Own the product operating cadence across the portfolio, including planning rhythms, roadmap reviews, launch readiness, business reviews, and status communication that keep teams aligned without slowing them down.
• Build and maintain prioritization, intake, and decision frameworks that help product leaders evaluate tradeoffs clearly and consistently across suites, strategic initiatives, and shared platform dependencies.
• Own and improve the product management tooling strategy across the portfolio, including the systems, workflows, documentation, and data hygiene that make planning, prioritization, reporting, and cross-functional coordination trustworthy, scalable, and useful to product leadership and the CPTO.
• Partner with Product Managers, Product Designers, Engineers, and Program Managers to reduce operational friction, improve clarity of ownership, and create repeatable ways of working from discovery through launch and post-launch review.
• Own product launch readiness practices, including cross-functional coordination with Marketing, Sales, Customer Success, Support, and Enablement so launches are well-scoped, well-communicated, and operationally ready.
• Build and maintain a living view of the competitive landscape, including established competitors, adjacent entrants, and AI-native challengers, and convert that signal into battlecards, win/loss themes, and actionable recommendations.
• Run structured win/loss and churn synthesis in partnership with go-to-market teams and translate recurring patterns into product, pricing, packaging, positioning, and roadmap inputs.
• Turn product usage data, customer feedback, support trends, market research, and field input into decision-ready insight on adoption, engagement, retention risk, and feature impact.
• Partner with teams working across Pendo, Gong, Salesforce, NPS, CRM, and related systems to define the right metrics, improve signal quality, and create self-serve dashboards and health views for product leadership.
• Stand up and evolve automated product-health monitoring that helps the organization identify emerging issues, adoption gaps, and opportunities earlier.
• Create and maintain the templates, repositories, playbooks, workflow standards, and tooling conventions that allow the product organization to scale without each team rebuilding its own operating model.
• Support AI-enabled product and operational workflows by defining where automation helps, where human review is required, and what good evidence looks like before AI-generated analysis informs decisions.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience in Business, Product Management, Operations, Engineering, Analytics, or a related field.
• 5–7 years of relevant experience across product operations, product management, program management, strategy, business operations, product analytics, or a similar cross-functional role in a SaaS or software environment.
• Demonstrated experience building operational systems, cadences, or decision frameworks that scaled product organizations rather than supporting only one-off initiatives.
• Strong understanding of modern product operating models, including portfolio planning, launch readiness, product development workflows, feedback loops, and metric design.
• Demonstrated ability to synthesize data from multiple sources and translate it into clear recommendations for product and executive leaders.
• Experience working closely with Product, Design, Engineering, revenue teams, and customer-facing functions to drive alignment without formal authority.
• Experience with product analytics, customer feedback, and collaboration tools such as Pendo, Gong, Salesforce, Jira, Confluence, product roadmap tools, spreadsheets, or similar systems.
• Strong written communication and executive presentation skills, including the ability to create decision-ready briefs, scorecards, dashboards, and operating updates that circulate broadly with minimal revision.
• High level of comfort with ambiguity, strong attention to detail, and the judgment to balance standardization with pragmatism.
• Demonstrated ability to use AI tools responsibly to accelerate and refine product operations work, including research, synthesis, reporting, workflow automation, documentation, and operating-model improvement, with clear understanding of where human review and evidence validation are required.

Benefits

• Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted)
• Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
• Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
• Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
• Retirement savings with employer match, vesting every pay period
• Flexible Spending Accounts for healthcare and dependent care
• Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
• Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success