Director, Product Enablement & Operations

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Director, Product Enablement & Operations is responsible for driving operational excellence, AI enablement, and product lifecycle governance across the Product organization. This role leads Product Operations functions that support operational scalability, tooling strategy, cross-functional coordination, and execution consistency across product development activities.

The Director partners closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI-enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast-paced, matrixed environment.

Essential Duties and Responsibilities

AI Enablement & Operational Efficiency

• Identify, evaluate, and roll out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality.

• Champion AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes.

• Track emerging AI trends in product operations, design and run pilots, measure results, and build the business case for broader rollout.

Tooling & Platform Management

• Own the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI.

• Lead change management and adoption programs so new tools land cleanly across product teams.

Training Framework & Team Development

• Build and scale a training program covering onboarding, skill-building, and ongoing development across product roles.

• Own onboarding for new hires — set the bar for their first weeks, raise engagement, and shorten time to productivity.

Strategic Leadership & Cross-Functional Collaboration

• Build and maintain a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met.

• Build the systems that get product managers the data they need to make better decisions.

• Define strong communication strategies that provide effective sharing of information, determining the most appropriate communication channels, formats, and frequency.

• Run the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster.

• Comfortable leading initiatives and reviews with executive stakeholders.

Qualifications Expected for Position

• 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm.

• Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality.

• Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting.

• Deep understanding of the product development lifecycle, specifically in a technology-focused company.

• Can break down complex problems, find root causes, design solutions, and plan the rollout.

• Operates independently — sets direction and ships results on high-impact, cross-functional work.

• Proficient in stakeholder management, relationship building, and communication management across executive levels.

• Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives.

• Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants.

• Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus.

• Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.

The base salary range for this position is $165,000 - $187,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.