About this role

The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools.
Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
Maintain a clear view of customer architecture, advising on product integration.
Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.
Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.

Degree in computer science, engineering, or a related field; advanced degrees are welcome.
Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.

Technical Account Manager

Key skills