Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels.
Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness.
Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process.
Coordinate and schedule any pre-admission appointments (e.g., medical intake).
Secure admission dates and ensure timely placement into appropriate levels of care (IP, Residential, PHP, IOP).
Communicate confirmed admissions to internal teams.
Provide clients with pre-admission materials (e.g. program handbooks and addendums) and share health insurance benefit quotes for recommended services.
Conduct routine follow-ups with prospective clients.
Balance a fast-paced, results-driven environment with compassionate client interactions.
Collaborate cross-functionally to ensure a seamless admissions experience.

1–3+ years of experience in healthcare admissions, intake coordination, customer service, patient access, behavioral health, or related client-facing role required.
Experience in behavioral health, eating disorder treatment, healthcare sales, or high-volume call center environments preferred.
Sales/customer service experience preferred.
Experience working directly with clients, families, or patients in emotionally sensitive situations strongly preferred.
Experience managing multiple priorities and workflows in a fast-paced environment preferred.
Familiarity with insurance verification, healthcare scheduling, or admissions processes preferred.

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Dental insurance (Delta Dental)
Vision insurance (EyeMed)
Short-term and long-term disability insurance
Company-paid life insurance
401(k) plan available two months after start date
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
Paid time off including seven paid holidays and one floating holiday

Admissions Coordinator

Key skills