Product Commercialization Program Manager – Faster Payments

Role Overview

• Responsible strategy, governance, and commercialization of our commercial and consumer lending product portfolio.
• Defines and maintains the product line strategy across consumer and small business lending products.
• Creates and stewards Product Guidelines (eligibility, pricing, fees, underwriting guardrails, customer experience standards, servicing/collections, account lifecycle rules).
• Builds product roadmaps based on customer feedback and industry analysis.
• Leads end to end commercialization: business case, positioning, value proposition, packaging, channel enablement, launch playbooks, and sales collateral.
• Partners with program managers, fintechs, processors, and networks to shape compelling sponsor backed lending solutions.
• Ensures product designs meet applicable Reg Z, UDAAP principles, fair lending, data privacy, servicing and collections standards, and applicable Reg E touchpoints when the lending product interacts with asset accounts.
• Drives issue management and root cause remediation for product, servicing, and customer outcomes.
• Aligns with Technology on build/buy/partner decisions; author epics/user stories; ensure high quality product requirements and traceability to controls.

Requirements

• Bachelor's degree or equivalent education and work experience. Master's degree preferred.
• Typically requires a minimum of 8 years of related experience with a bachelor’s or equivalent.
• Hands on experience launching and scaling lending products (consumer or SMB), including underwriting collaboration, pricing, servicing, and lifecycle management.
• Proven ability to build product guidelines/policies and to lead commercialization across cross functional teams.
• Strong grasp of bank program operations and partner ecosystems (processors, networks, fintech platforms).
• Demonstrated familiarity with U.S. regulatory frameworks relevant to lending (e.g., Reg Z, fair lending, UDAAP) and operational touchpoints (e.g., Reg E when the access device interacts with asset accounts, privacy, collections standards).
• Data driven decision maker with competency in building business cases, reading credit performance metrics, and presenting executive level recommendations
• Exceptional Communication Skills
• Strategic Thinking & Execution
• Regulatory Acumen
• Cross Functional Leadership
• Analytical Rigor
• Customer Centricity
• Operational Excellence

Benefits

• health insurance
• 401(k) retirement benefits
• life insurance
• disability benefits
• paid time off
• annual performance-based incentive opportunity