Senior Customer Technical Program Manager - AI Datacenter

NVIDIA is a leading technology company, and they are seeking a Senior Customer Technical Program Manager to lead technical programs for strategic partners. The role involves managing complex projects in AI infrastructure, ensuring alignment between engineering and customer requirements while driving program execution and fostering customer relationships.

Responsibilities:

• Define program schedules, deliverables, and key milestones, keeping them tightly aligned with customer and partner requirements
• Translate customer requirements into clear, actionable plans across engineering, quality, logistics, and sales. And drive issues to resolution before they become roadblocks
• Lead horizontally across cross-functional teams, navigating high-priority critical issues and rallying globally dispersed teams around a shared set of objectives
• Serve as the face of NVIDIA to the customer, leading program kick-offs, technical deep dives, design reviews, issue and bug tracking, qualification and validation efforts, and status updates throughout the product lifecycle
• Drive program execution from early design through production deployment, ensuring timely delivery, exceptional quality, and customer acceptance
• Champion post-deployment sustaining support, acting as case manager for the issues that matter most
• Monitor factory production schedules, yields, and blockers, partnering closely with ODMs and contract manufacturers to crush issues and hit operational targets
• Communicate program health, risks, and key issues proactively to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams—keeping everyone aligned while moving at full speed

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience
• 8+ years of program or project management experience in the IT industry
• Strong technical background in hardware and/or software engineering, with experience working closely with hyperscalers and their OEM/ODMs on AI factory build-outs
• A proven track record of leading complex, global programs from concept through deployment and production
• Outstanding program management, communication, and organizational skills, prioritizing the right issues and driving cross-functional alignment
• Demonstrated ability to coordinate across global teams and navigate multi-cultural, multinational business environments with ease
• Excellent interpersonal skills, with a talent for distilling complex technical concepts for any audience, from engineers to executives
• Willingness to travel as required (up to 5%) and a love for fast-paced, dynamic environments
• Track record running end-to-end hardware and software product development and datacenter deployment
• Prior experience with deploying accelerated computing platform at-scale
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building
• Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges
• Demonstrated success in dynamic, high-growth environments, with proven adaptability to ambiguity, rapid change, and matrixed team structures