Account Manager

Role Overview

• Develop and maintain strong relationships with assigned named customers and strategic channel partner sales teams, leadership, and key stakeholders
• Create and execute joint business plans designed to increase Mitel revenue, bookings, and market share within the partner’s customer base
• Identify, qualify, and pursue competitive displacement opportunities within the partner’s installed customer accounts
• Collaborate closely with partner account teams to develop account strategies, opportunity plans, and executive engagement initiatives
• Drive pipeline development activities, including account mapping, customer targeting, and joint prospecting campaigns
• Serve as the primary Mitel sales resource supporting the partner organization and its customers
• Provide business-value analysis, deal strategy, pricing guidance, and proposal support to maximize win rates
• Conduct customer discovery sessions to identify business challenges, technology initiatives, and communications requirements
• Deliver customized presentations and demonstrations that align Mitel solutions to customer objectives and competitive replacement opportunities
• Coordinate internal Mitel resources, including sales engineering, services, product specialists, and leadership teams, to support named customer deal progression
• Ensure a high level of customer and partner satisfaction through responsiveness, accountability, and consistent value delivery
• Maintain accurate opportunity management, forecasting, and pipeline reporting within CRM systems
• Meet or exceed assigned bookings, revenue, and pipeline generation targets
• Provide regular business reviews to both Mitel and partner leadership teams regarding performance, opportunities, and strategic initiatives
• Continuously identify new methods to expand and improve competitive win rates.

Requirements

• Bachelor’s degree preferred; or high school diploma with relevant industry experience
• 5+ years of consultative technology sales experience, preferably within Unified Communications, Contact Center, Collaboration, or Cloud Communications solutions
• Proven success working with channel partners, strategic alliances, or indirect sales models
• Demonstrated experience driving competitive displacement opportunities and replacing incumbent communication platforms
• Experience managing a $3M+ annual quota or equivalent revenue responsibility
• Strong understanding of enterprise sales methodologies, account planning, and opportunity management
• Experience collaborating with partner sales organizations to develop pipeline and drive bookings
• Knowledge of cloud communications, hybrid environments, virtualization technologies, and data center infrastructure
• Familiarity with competitive solutions including RingCentral, 8x8, Cisco, Avaya, Zoom, Dialpad, Microsoft Teams, and other communications platforms
• Strong business planning, territory planning, and strategic account management skills
• Excellent communication, presentation, negotiation, and relationship-building abilities
• Proven ability to influence multiple stakeholders and navigate complex sales cycles
• Proficiency with CRM platforms and sales management tools
• Ability to work independently while collaborating effectively across partner and internal teams
• Willingness to travel as required to support partner and customer engagements.

Tech Stack

• Cloud

Benefits

• Affordable Medical, Dental, Vision, Life and Disability Insurance
• Matching 401(k) plan
• Paid time off (holiday, vacation and sick)
• Employee Assistance Program
• Reward and Recognition Programs