Define and evolve the product strategy for franchisee experience and platform capabilities
Identify and prioritize opportunities to modernize the end-to-end franchise lifecycle
Develop and maintain a product roadmap that balances immediate improvements with longer-term platform evolution
Champion the use of AI and automation to improve efficiency, personalization, and decision-making
Establish clear product KPIs and success metrics and use them to guide prioritization and decision-making
Build deep understanding of franchisee needs through direct engagement, research, and data analysis
Partner closely with engineering and design to define, test, and deliver solutions
Evaluate product performance against defined success metrics and use insights to ensure product improvements deliver measurable value

5+ years of experience in product management within a software or technology-driven environment
Demonstrated experience owning product outcomes, including defining problems, driving discovery, and delivering measurable impact
Strong track record of partnering with engineering and design to deliver end-to-end product solutions
Experience working on complex products that span multiple systems, stakeholders, or business processes
Ability to deeply understand customer needs and behaviors through direct engagement, research, and data
Experience defining and using product metrics and KPIs to guide prioritization, evaluate success, and continuously improve outcomes
Experience building products on enterprise platforms (e.g., Salesforce) or the ability to work effectively within platform constraints

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide

Product Manager, Franchisee Experience

Key skills