Field Service Technician, Coffee Equipment

Role Overview

• Lead the equipment service business for corporations in Central MA area (including Southern NH, RI, Cape Cod and Boston areas).
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

Requirements

• High School Diploma or equivalent
• Reside within Central MA or Southeast New Hampshire
• Strong customer service skills
• Basic computer skills in Microsoft Office
• Valid driver’s license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)
• Entry level plumbing and electrical experience preferred

Benefits

• Health insurance
• 401(k) plan
• Flexible work arrangements
• Professional development opportunities