Perform installation, maintenance, repair, and upgrade of EO/IR, radar, and electro-mechanical systems, including electrical, mechanical, software, and optical components.
Install company products and perform system integration activities at customer sites.
Provide onsite and remote (telephonic) technical support to customers.
Communicate directly with customers to assess service needs, explain findings, and provide solutions.
Deliver informal on-the-job training to customer personnel on system operation and maintenance.
Establish and maintain strong customer relationships, representing the organization with professionalism.
Independently manage field diagnostics, repair, maintenance, and upgrade activities.
Perform fault isolation and troubleshooting to the component level using diagnostic tools (multimeters, oscilloscopes, etc.).
Trace and resolve wiring, cabling, and connectivity faults.
Interpret and apply technical documentation, schematics, wiring diagrams, and engineering drawings.
Perform system and sub-system functional testing to validate performance and identify issues.
Prepare detailed service reports documenting diagnostics, repairs, parts used, and failure trends using Microsoft Word.
Collaborate with engineering and technical teams to resolve complex issues and support continuous improvement.
Prepare tools, materials, and test equipment for field assignments.
Coordinate and execute domestic and occasional international travel.

Associate’s degree or trade education in Electronics Technology, Electrical Engineering Technology, Electro Mechanical Systems, or related discipline preferred.
3–5+ years of hands-on experience in field service, electronics repair, or electro-mechanical troubleshooting.
Previous experience as a Field Service Technician, Automotive, Aviation, Diesel, or similar technical role.
Strong troubleshooting and repair experience on complex electrical, mechanical, and basic software systems.
Working knowledge of wiring, cabling, connectors, and diagnostic tools.
Ability to read and interpret schematics and technical documentation.
Strong written and verbal English communication skills.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Valid driver’s license with a clean driving record.
Excellent time management and organizational skills.
Physical ability to lift up to 55 pounds, stand for extended periods, and access elevated or confined installations.
Ability and willingness to travel approximately 25%–60%, including short-notice assignments, domestic and occasionally international.

Field Service Technician

Key skills