Key skills
Account Management
About this role
Role Overview
- Drive the implementation and ongoing management of assigned programs to ensure all tactical goals and deadlines are met.
- Facilitate cross-functional implementation meetings to ensure a seamless transition for new clients.
- Prepare performance decks and lead discussions regarding program health, revenue, and client satisfaction to provide actionable insights.
- Communicate client requirements and work instructions to internal teams to support execution and contractual compliance.
- Understand and interpret client Master Service Agreements (MSAs) and create specific Statements of Work (SOWs) within internal management systems.
Requirements
- 5 years of experience in account management and/or client services.
- Strong knowledge of Microsoft Office applications and the ability to create and manage detailed project plans.
- Proven ability in problem-solving and managing multiple projects in a fast-paced environment.
- Bachelor’s Degree or equivalent industry-standard certification.
- Travel: 15%.
Benefits
- Competitive compensation and benefits aligned with your experience.
- Paid time off and holidays to support work-life balance.
- Flexible work options where applicable to help you thrive.
- Comprehensive health, wellness, and retirement programs.
- Opportunities for continuous learning and professional growth.