Client Support Specialist
Lombard, Illinois, United States of America
Full Time
4 hours ago
$47,000 - $55,000 USD
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Manage incoming requests in the shared inbox, ensuring prompt, professional responses in line with service standards
- Complete New File Reviews in Resware by opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and accurately labeling all documents
- Prepare and issue Closing Protection Letters (CPLs) and other required lender documents
- Support attorney-based title transactions by preparing Strict Joint Order (SJO) agreements for earnest money
- Provide earnest money receipts and assist with processing refunds for cancelled transactions
- Serve as the primary point of contact for all earnest money-related inquiries and requests
Requirements
- Prior customer service experience
- Strong written and verbal communication skills
- Effective problem-solving abilities
- Patient, level-headed, and able to perform well under pressure
- Strong attention to detail
- Ability to collaborate and work effectively within a team
- Team-oriented mindset
- Demonstrates ownership and accountability for work
Benefits
- Medical
- Dental
- 401k with matching
- PTO
- VTO