Field Technician II – Client Onsite

Role Overview

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP)
• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry
• Help with performing card adds or replacements, software upgrades, and associated testing
• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system
• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments
• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary
• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness
• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary
• Perform site surveys in support of network builds, augments, or decommissions
• Assist in coordinating site access, equipment staging, and other tasks
• Other duties as required

Requirements

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion
• Knowledge of state and local regulatory standards, procedures, and permitting requirements
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision
• Experience with spreadsheets, workflow and project management applications, and administrative software applications
• Understanding of how to use a Tier-1 ITSM platform

Tech Stack

• ITSM
• Vault