Client Advocate I
Florida, United States of America
Full Time
2 hours ago
$43,888 - $102,081 USD
No Visa Sponsorship
Key skills
SalesforceCommunicationDecision MakingTime Management
About this role
Role Overview
- Servicing your assigned book of business
- Acknowledge customer’s inquiry within 1 business day
- Create and maintain PDET cases as outlined in policy guidelines
- Acts as the single point of contact for client’s operational inquiries and escalated issues
- Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance
- Provides plan document interpretation and ensures the client’s questions are addressed
- Conduct client portal training
- Supports operational departments to enhance the member experience through improved workflows and process improvements
- Identify opportunities that support account owners in developing and delivering strategic plans
Requirements
- 2+ years healthcare industry experience
- Ability to meet deadlines
- Decision making skills
- Conflict resolution, flexibility, time management and active listening skills
- Knowledge and experience with administrative operations
- Professional written & verbal communication skills
- Experience in Outlook, Word, Excel, PowerPoint, and Teams
- Stop-loss/claims experience (preferred)
- DG & Salesforce experience (preferred)
- General knowledge of Meritain applications (preferred)
- Health Insurance and Stoploss experience (preferred)
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- comprehensive benefits package