Support Service Specialist

Role Overview

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
• Provide timely and Professional solutions based service.
• Assist with service inquiries, account questions, scheduling, general needs.
• Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
• Coordinates and tracks service requests from start to finish.
• Schedule appointments, update residents and property teams.
• Ensure timely follow up by liaising with internal departments and service suppliers; Keep track of service history and open requests.
• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Data entry, records management and administrative support.
• Report and record keeping for support activities.
• Comply with Company policies, practices and data privacy standards.
• Work with property management teams and other internal departments.
• Participate in team meetings, training and professional development opportunities.
• Identify process improvement and service quality possibilities.
• Help build a good, collaborative and service culture in the workplace.

Requirements

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multi-tasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace and web based business applications.
• A good high speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.
• (Preferred) A.A. or B.A.
• (Preferred) Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
• (Preferred) Experience using CRM, ticketing, property management or customer service software.
• (Preferred) Experience working with remote/distributed teams.
• (Preferred) Excellent dispute resolution and problem solving skills.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) business match retirement plan.
• Vacations & Time Off
• EAP, Employee Assistance Program
• Professional Development Reimbursement Opportunities for training and career advancement at all times.
• Staff health & wellness services
• Collaborative and inclusive work environment to Grow.