Senior Dispatcher – Manheim

Role Overview

• Facilitates the transport of customer vehicles to and from auction sites and other areas
• Contacting customers to determine vehicle availability and condition
• Scheduling vehicle pick-up and delivery with customers and transporters
• Assisting with reconciliation of transporter related issues
• Notifying customer account representatives and transporter of vehicle transportation related issues
• Monitoring and reporting on customer and transporter performance
• Compiles vehicle transportation related data and generates routine reports
• Follows job related duties as directed by supervisor
• Coordinates transportation of vehicles by contacting carriers in the company’s established network
• Builds and maintain positive working relationships with network carriers
• Tracks shipment/delivery information, resolving problems as they arise
• Escalates complex or difficult to solve issues according to established escalation procedures
• Proactively locates new carriers to join the Cox network
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders
• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met
• Provides advice and coaching for less experienced team members
• Clearly communicates broader organizational objectives and the team's role/impact
• Assists with other duties as assigned

Requirements

• Minimum: High School Diploma/GED and 5 years’ experience in a related field
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience
• OR 7 years’ experience in a related field
• Previous auto transportation/logistics experience strongly preferred
• Proficient in Microsoft Outlook, Word and Excel
• Strong analytical, communication and interpersonal skills
• Proven ability to make decisions
• Customer service skills
• Strong problem solving and innovative thinking skills
• De-escalation skills are required and flawless follow-up abilities are a must
• Comprehensive knowledge of regulations impacting daily operations (DOT – national and state)

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)