Identify emerging digital experience opportunities that support business growth and customer value
Explore new interaction models (e.g. AI, adaptive experiences, personalization)
Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience vision across multiple digital initiatives
Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection
Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, north‑star journeys, and design principles
Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities
Foster agile ways of working, rapid experimentation, and test‑and‑learn practices
Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences
Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration
Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes
Requirements
12+ years in UX, Product Design, or Interaction Design
Experience leading the translation of new technology into customer value
Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
Strong understanding of performance metrics and data‑informed design
Proven ability to deliver within business, technical, and regulatory constraints
Demonstrated success leading design for complex systems and multi‑step user flows
Proficiency in conceptual modeling, interaction flows, design systems, and specifications
Experience leading or guiding user research and applying insights to design
Track record of delivering digital products in Agile environments
Mastery of Figma and modern design tools
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)