Key skills
AIAnalyticsAgileLeadershipFigmaUser Research
About this role
Role Overview
- Identify emerging digital experience opportunities that support business growth and customer value
- Explore new interaction models (e.g. AI, adaptive experiences, personalization)
- Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience vision across multiple digital initiatives
- Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection
- Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, north‑star journeys, and design principles
- Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities
- Foster agile ways of working, rapid experimentation, and test‑and‑learn practices
- Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences
- Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration
- Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes
Requirements
- 12+ years in UX, Product Design, or Interaction Design
- Experience leading the translation of new technology into customer value
- Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
- Strong understanding of performance metrics and data‑informed design
- Proven ability to deliver within business, technical, and regulatory constraints
- Demonstrated success leading design for complex systems and multi‑step user flows
- Proficiency in conceptual modeling, interaction flows, design systems, and specifications
- Experience leading or guiding user research and applying insights to design
- Track record of delivering digital products in Agile environments
- Mastery of Figma and modern design tools
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance