Student Support Advisor

Role Overview

• Oversees a caseload of students assigned to as the primary point of contact with the school
• Monitors student participation and works to contact students who do not attend;
• Using the GO Outreach Box to identify SS struggles;
• Using Guided Outreach, or GO Box, ensures a Strong Start at the school and identifies students showing signs of academic decline as determined by course grades, log-ins, course activity and missing assignments, and initiates appropriate student support interventions;
• Arranges support conferences as needed to address performance concerns;
• Assists students in creating plans to Student Support plans;
• Oversees the onboarding process for assigned students;
• Moderates homeroom activities and facilitates Social Emotional Learning programs;
• Provides a reactive response to students who reach out for support;
• Provides proactive outreach to students identified at risk using GO Outreach Box;
• Provides ongoing re-registration support;
• Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school;
• Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging;
• Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community;
• Serves as a point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment and know both how and when to access their courses;
• Initiates meaningful contact by phone with students and their Learning Coach;
• Participates in the live online orientation sessions;
• Oversees weekly office hours/help sessions to support new families through the Strong Start process;
• Serves as a liaison between students and/or Learning Coaches and teachers and/or administration;
• Identifies school programs, resources, assistance to help each family make the most of what the schools have to offer;
• Increases professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development and seeking other professional learning opportunities.

Requirements

• Two (2) years of college AND Two (2) years of experience in education OR Equivalent combination of education and related experience
• Strong written and verbal communication skills.
• Excellent problem-solving skills.
• Organizational skills, multi-tasking abilities.
• Adaptable and comfortable in a fast-paced work environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
• Familiarity with the online learning experience.
• An ability to learn new technology tools quickly (ex. database and web-based tools).
• Ability to travel 25% of the time.

Benefits

• health benefits
• retirement contributions
• paid time off
• bonus eligibility