Acquire and apply basic knowledge of auto coverage, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims
Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
Collaborate and set expectations with external and internal business partners to facilitate claims resolution
Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
Successful completion of a job-related assessment is required

Entry-Level Auto Claims Adjuster

Key skills