Senior Account Director

Role Overview

• Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20).
• Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives.
• Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines.
• Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction.
• Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams.
• Own renewals, pricing conversations, and commercial strategy for each account.
• Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential.
• Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams.
• Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities.
• Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress.
• Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work.
• Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations.
• Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing.
• Identify risks, obstacles, or misalignments early and escalate appropriately.
• Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs.
• Actively broaden stakeholder engagement and internal influence within client organizations.
• Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams.
• Maintain a healthy, strategic, multi-quarter pipeline across the portfolio.

Requirements

• 8-10+ years of enterprise account management experience
• The ideal candidate will have worked at both a SaaS company as well as a marketing agency.
• Demonstrated success selling into Director–SVP level stakeholders and managing complex multi-threaded relationships.
• Quota-carrying experience or commercial ownership within enterprise accounts.
• Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes.
• Proficiency with AI-powered sales, research, and productivity tools to accelerate account planning, insight generation, and stakeholder communication.
• Excellent communication skills, comfortable presenting to executives over Zoom and in person.
• Highly organized with exceptional follow-through; able to manage multiple accounts, priorities, and workstreams simultaneously.
• Strong cross-functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting.
• Familiarity with integrated marketing, content strategy, or analytics (a plus, not a requirement).
• Willingness to travel as needed for key client meetings.

Benefits

• comprehensive medical, dental and vision insurance eligibility
• 401(k) plan
• unlimited PTO
• 10+ company-paid holidays
• a daily company-wide break
• more!