Global Services Product Manager

Role Overview

• Offering portfolio definition for launch: Define the go-forward portfolio of Service offerings to launch in Q1’27. This includes bundling proactive and technical outcomes into Gold and Platinum tiers, and designing net-new consumption-based PS offers (health checks, cyber assessments, optimization workshops, “starts” for <$100k deals)
• Incentive and compensation design: Drive alignment on how services are incentivized: ACV crediting, quota relief, NRR MBOs, etc. This has a hard deadline tied to 1H27 comp plan design; completion needed in the next three months.
• Attach rules and auto-attach logic: Define and drive auto-attach rules by deal size and customer tier, particularly for the $250k-$500k band.
• Field and channel enablement: Build the positioning guides, attach playbooks, and enablement materials that Sales, Channel, and Services delivery roles need to go to market on new offerings by 8/1/27.
• Full portfolio strategy: Own the roadmap and evolution of all services offerings (CS, PS, support) and RE activity sets, and influence the CS, PS, and Support teams’ delivery motions for those offering to ensure value delivered by teams = value expected by customers.
• Pricing and Packaging: Define pricing logic, bundle architecture, SKU management, and discount guardrails across the portfolio; partner with France on delivery margin modeling by offering type; and own future transformations (e.g. shift to value
• or outcome-based pricing).
• SKU and catalog management: Maintain the authoritative services catalog (definitions, pricing sheets, bundle configurations, and change documentation) and keep it accessible and accurate across all seller and delivery audiences.
• Performance reporting: Own the portfolio-level performance tracking—attach rates, revenue mix by offering type, margin by category, customer segment breakdowns—and surface insights that drive portfolio and GTM decisions.
• Commercial insights: Capture feedback and input from customers, the field, and the channel to further improve and refine offerings.
• Telemetry-based offering design: Partner with Product on designing offerings that incentivize telemetry opt-in and leverage use signals for proactive engagement (particularly critical for NBU where telemetry is weak).
• Partner/channel services enablement: Support certified delivery partner enablement so Partners can carry and delivery services offerings at scale.

Requirements

• Experience in product management, commercial strategy, GTM, or services portfolio management at scale in enterprise software, cloud, or data security companies.
• Proven track record owning a services or solutions portfolio end-to-end — pricing, packaging, positioning, and performance — and translating capability into productized SKUs that customers buy and renew on.
• Fluency in Services P&L mechanics — you can build and defend a margin model to Finance and translate delivery economics into pricing decisions.
• Track record of driving cross-functional alignment across Sales, Finance, Customer Success, Professional Services, Support, Channel, and Product without direct authority.
• Experience designing or influencing services compensation and incentive structures, including ACV crediting, quota relief, and outcome-linked MBOs.
• Comfort holding your own in commercial debates with VP and C-level stakeholders, with clear and structured communication and defensible, data-informed opinions.
• Bias for action and builder mindset — you make decisions with incomplete information, wear many hats in a lean role, sweat the details on what matters and simplify the rest, and own outcomes rather than processes.
• Experience with Cohesity, Veritas/NetBackup, or comparable data protection and cyber-resilience platforms.
• Background in TSIA frameworks, attach-rate disciplines, or post-sales benchmarks — and experience integrating Customer Success, Professional Services, and Support into converged commercial offerings.
• Experience with telemetry-based offering design and partnering with Product on data-informed services.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
• Ability to travel as needed.

Tech Stack

• Cloud

Benefits

• health and wellness benefits
• vacation
• paid holidays
• refresh days
• 401(k) retirement plan
• life and disability insurance coverages