Senior Manager, NA & GCSO Performance Center

Role Overview

• Oversee the execution of centralized monitoring reviews and ensure activities follow established risk frameworks and methodologies
• Manage workflow and task allocation across PC Monitoring Group to ensure timely and high-quality review execution
• Perform quality checks, validate findings, and ensure accurate categorization, documentation, and escalation of issues
• Serve as the escalation point for complex cases and support consistent application of monitoring standards
• Identify patterns, themes, and emerging risks across monitoring outputs
• Collaborate closely with Operational Intelligence to integrate monitoring insights into dashboards and analytical products
• Prepare consolidated monitoring summaries and contribute to periodic reporting for global and regional Compliance leadership
• Report compliance monitoring results in accordance with global requirements, ensuring transparency and consistency across the region
• Recommend enhancements to monitoring methodologies, sampling strategies, and review criteria
• Ensure monitoring activities align with global compliance expectations and reflect evolving risk priorities
• Maintain strong documentation, audit-readiness, and governance practices across all monitoring processes
• Provide day-to-day leadership, coaching, and mentorship to Monitoring & Trending Specialists
• Engage with Compliance Officers, Legal, Internal Audit, and business stakeholders on monitoring results, clarifications, and follow-up actions
• Support training, capability building, and knowledge-sharing within the Monitoring & Trending team and across the PC.

Requirements

• Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field
• 4–7 years’ experience in compliance, audit, risk management, or monitoring, with proven ability to analyze and interpret transactional data
• Experience guiding or coaching team members or acting as a subject-matter lead
• Strong analytical mindset with high attention to detail and ability to identify trends or anomalies
• Strong communication skills with ability to explain monitoring findings clearly and constructively
• Fluency in English is required.

Benefits

• Health insurance
• Retirement plan (pension)
• 401(k) savings plan
• Vacation –120 hours per calendar year
• Sick time
• 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year