Senior Manager, NA & GCSO Performance Center

Role Overview

• Oversee the execution of centralized monitoring reviews and ensure activities follow established risk frameworks and methodologies.
• Manage workflow and task allocation across PC Monitoring Group to ensure timely and high-quality review execution.
• Perform quality checks, validate findings, and ensure accurate categorization, documentation, and escalation of issues.
• Serve as the escalation point for complex cases and support consistent application of monitoring standards.
• Identify patterns, themes, and emerging risks across monitoring outputs.
• Collaborate closely with Operational Intelligence to integrate monitoring insights into dashboards and analytical products.
• Prepare consolidated monitoring summaries and contribute to periodic reporting for global and regional Compliance leadership.
• Report compliance monitoring results in accordance with global requirements, ensuring transparency and consistency across the region.
• Recommend enhancements to monitoring methodologies, sampling strategies, and review criteria.
• Ensure monitoring activities align with global compliance expectations and reflect evolving risk priorities.
• Maintain strong documentation, audit-readiness, and governance practices across all monitoring processes.
• Provide day-to-day leadership, coaching, and mentorship to Monitoring & Trending Specialists.
• Engage with Compliance Officers, Legal, Internal Audit, and business stakeholders on monitoring results, clarifications, and follow-up actions.
• Support training, capability building, and knowledge-sharing within the Monitoring & Trending team and across the PC.
• Execute regionally assigned compliance training programs in accordance with global compliance requirements, defined curricula, and rollout plans.
• Coordinate and manage delivery of compliance trainings for CPC teams and other in-scope audiences, ensuring timely completion and consistent execution across locations.
• Operationalize updates to compliance training requirements, including new or revised policies, standards, and risk priorities, by ensuring effective local rollout and reinforcement.
• Partner with Compliance Capability, Learning, and regional Compliance teams to align training execution with enterprise compliance frameworks while avoiding duplication or misalignment.
• Monitor training execution effectiveness through completion metrics, feedback, and observed compliance outcomes, and identify opportunities for continuous improvement.
• Support knowledge reinforcement and practical application of compliance requirements through ongoing engagement, guidance, and capability-building activities.
• Lead and develop a high-performing, diverse compliance team across multiple locations.
• Foster a culture of ethics, accountability, and continuous improvement.

Requirements

• Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field.
• 4–7 years’ experience in compliance, audit, risk management, or monitoring, with proven ability to analyze and interpret transactional data.
• Experience guiding or coaching team members or acting as a subject-matter lead.
• Strong analytical mindset with high attention to detail and ability to identify trends or anomalies.
• Strong communication skills with ability to explain monitoring findings clearly and constructively.
• Fluency in English is required.

Benefits

• Vacation –120 hours per calendar year
• Sick time
• 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).