Cultivate essential relationships with the customer base to ensure successful adoption of the CyberArk platform.
Proactively engage with customers, utilizing outcome-based reporting and Key Performance Indicators (KPIs).
Conduct quarterly business reviews (QBRs) to ensure customers are achieving desired outcomes.
Maintain a deep understanding of CyberArk products, ensuring high customer retention.
Develop and implement success plans for increasing customer adoption and mitigating risk.

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role.
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership.
Strong understanding of security concepts/frameworks and the development of security roles within organizations.
In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations.
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases.
Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus.
Knowledge of scripting, development, and DevOps principles is highly desirable.
Experience installing and supporting enterprise software on both Windows and UNIX platforms.
IT Security certifications are a plus.
Fluency in English is required; proficiency in additional languages is a plus.

Enterprise Customer Success Manager

Key skills