Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market
Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
Support customer’s launch through data integration and system configuration in partnership with implementation team
Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI
Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed
Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience
Traveling to at least 1 conference per year and at least 1 community connect each quarter

2+ years of relevant Customer Success Manager or Account Manager experience
2+ years of K12 EdTech experience working with large district implementations
Experience with school communication tools, integration tools and/or SIS a plus
Excellent communication skill and attention to detail
Project management and ability to prioritize tasks in a fast moving dynamic environment

Customer Success Manager, Large & Enterprise

Key skills