Associate Team Lead – Outbound Sales

Role Overview

• Lead a team of Outbound Sales agents
• Deliver matching and scheduling services through outbound calls and messages
• Engage agents in meaningful coaching sessions
• Assess agent calls and provide calibration directions
• Complete performance assessments with accuracy and actionable steps
• Document coaching and assessments with clarity and timeliness
• Initiate workplace changes to meet project expectations

Requirements

• At least 2 years of BPO Leadership experience
• Recent experience within the last 5 years preferred
• Experience in a work-from-home environment
• Strong customer service skills
• Proven track record in sales
• Advanced to expert written and verbal communication skills
• Salesforce knowledge is a plus

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities