Provide operational oversight and supervision for SST, including direct supervision of social work staff and coordination with clinical partners.
Oversee workflows, field operations, safety practices, documentation, referrals, and multidisciplinary case coordination.
Support staff in delivering harm reduction, trauma-informed outreach, engagement, crisis intervention, and care coordination.
Assist in addressing complex participant needs involving behavioral health, medical care, housing instability, hospitalization, and justice system involvement.
Strengthen coordination across hospitals, behavioral health providers, homeless services, emergency responders, and other partners.
Support pilot implementation, operational refinement, and sustainability planning, including development of billing and financing strategies.
Collaborate with the Behavioral Health Managed Care Organization and ACDHS Office of Behavioral Health to develop sustainable payment models.

Master’s degree in social work, counseling, psychology, public health, nursing, healthcare administration, or related field preferred.
Minimum 7 years of experience in behavioral health, crisis response, homelessness services, healthcare, or related systems.
Experience supervising staff or leading complex cross-system initiatives.
Strong understanding of behavioral health crisis systems, homelessness services, harm reduction, and trauma-informed care.
Demonstrated ability to collaborate across healthcare, behavioral health, homeless services, and public systems.
Strong operational problem-solving, communication, and organizational skills.
Commitment to equity, inclusion, and stigma reduction.

Senior Program Manager

Key skills