Patient Support Specialist

Role Overview

• Handle all incoming patient inquiries with professionalism, efficiency, and compassion, serving as the primary point of contact for every patient.
• Adhere strictly to the Inbound Call Procedure and Scripting, including the Standard Greeting Script, for consistent and empathetic communication.
• Triage and resolve common inbound call reasons, including initial scheduling, re-scheduling, appointment troubleshooting, insurance/billing questions, patient feedback/complaints, medication status questions, and urgent patient needs
• Provide support for appointment management, including verifying appointment times and rescheduling appointments.

Requirements

• 2+ years of experience in customer service or customer-facing roles
• 2+ years of experience in healthcare
• Fluent in English and Spanish

Benefits

• Employees may also be eligible for retention bonuses at 6 months and 1 year, with additional opportunities for pay growth based on performance and tenure.