Issue user accounts and company-provisioned equipment to new hires.
Manage small IT service and infrastructure IT projects.
Track all instances of support by creating IT tickets using ticket-tracking software.
Update the status of each ticket as they successfully assist each user with their issues and will report support data weekly to the IT Manager.
Provide in-person assistance for internal users and virtual/remote assistance tools for external/global users.
Oversee data, including client and internal information, maintaining, backing up, and securing databases, as well as restoring files as needed.

Foundational knowledge of common information technology systems including Azure Cloud Service, Azure AD, and MS Intune.
Experience managing multiple projects simultaneously while maintaining high customer service standards.
The ability to communicate complex concepts to a general audience.
Previous user training experience.
Experience troubleshooting common and often complex IT problems.
Proficiency with Microsoft/Office 365, Windows OS (11).
Support desk experience.

IT Support Specialist

Key skills