IT Technical Engineer

Role Overview

• Support daily IT operations at the Totowa, NJ facility, including end-user support, incident resolution, service requests, and escalation of complex technical issues.
• Provide responsive technical support across warehouse and office environments, with clear communication, timely follow-through, and a focus on positive user experiences.
• Support ITIL-based service management processes, including incident, problem, change, service request, and asset management; maintain accurate ticket documentation and service records.
• Create and maintain technical documentation and knowledge base articles, and help users understand technology best practices and company standards.
• Contribute to root cause analysis, continuous improvement initiatives, and activities that support SLA and KPI performance objectives.
• Support Microsoft enterprise environments, including Windows 10/11, Microsoft 365, Active Directory, Microsoft Intune, endpoint management, operating system deployments, software packages, and security updates.
• Configure, maintain, and troubleshoot Cisco wireless and switching infrastructure, including Wireless LAN Controllers, Catalyst switches, RF analysis, site surveys, roaming, authentication, latency, and connectivity issues.
• Monitor network performance and help ensure reliable connectivity for mobile devices, RF scanners, printers, warehouse management systems, and other business-critical warehouse operations.
• Configure, deploy, and support Zebra RF handheld devices, Android-based mobile computers, barcode scanners, label printers, wireless profiles, device provisioning, firmware, updates, and security settings.
• Troubleshoot scanner hardware, software, barcode scanning applications, and warehouse management system connectivity to support inventory, receiving, picking, packing, and shipping functions.
• Assist with mobile device lifecycle management, replacements, inventory tracking, and reliable RF device operation.
• Support manufacturing and operational technology environments in collaboration with OT and automation teams.

Requirements

• Associate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Approximately 5 years of experience supporting enterprise IT infrastructure, including Microsoft Windows 11, Windows Server, Microsoft 365, Active Directory, and other Microsoft enterprise products.
• Experience supporting Cisco wireless infrastructure in warehouse and distribution environments, including Cisco Wireless LAN Controllers, RF troubleshooting, wireless site surveys, roaming optimization, LAN switching, and warehouse mobility solutions.
• Experience supporting warehouse wireless infrastructure and mobile computing environments, including Zebra RF handheld devices, barcode scanners, label printers, and warehouse management systems.
• Familiarity with configuring and supporting Zebra RF handheld devices, barcode scanning solutions, and warehouse mobility tools.
• Experience working within ITIL-based service management processes, with a service-focused approach and effective communication skills.
• Ability to collaborate with teams across Corbion's global IT organization and manage multiple priorities in a dynamic environment.
• Experience with virtualization platforms such as VMware vSphere and/or Microsoft Hyper-V, HPE Morpheus, and backup platforms such as Veeam Backup and Replication for virtualized and bare-metal devices.
• Knowledge of IT security, network segregation and segmentation, SCADA platforms such as Wonderware, and OT equipment including historians, PI systems, and low-layer PLC instrumentation.
• Ability to work safely in warehouse environments, including walking warehouse floors for extended periods and lifting up to 25–50 lbs. of IT equipment, with or without reasonable accommodation.
• Cisco CCNA certification with a focus on wireless and LAN preferred.
• ITIL Foundation certification preferred.
• Microsoft Modern Desktop Administrator certification preferred.
• VMware and Veeam Backup certifications preferred.
• Ability to travel occasionally, up to 25%, within the United States.

Tech Stack

• Android
• Switching
• VMware

Benefits

• Bonus potential
• Paid time off, including company holidays
• 401K with company match
• Medical, dental, vision and basic life insurance coverage are offered to employees and eligible dependents (provided they meet eligibility requirements)
• Flexible spending accounts
• Education assistance
• Short
• and long-term disability
• Employee Assistance Program (EAP)
• Lifestyle and wellness benefits