Key skills
Communication
About this role
Role Overview
- Drive both operational excellence and continuous improvement across our customer support function.
- Lead a team of Customer Support Specialists, own their performance and development.
- Use data to uncover the root causes of customer friction.
- Work cross-functionally with teams such as Operations, Fulfillment, and Product.
- Turn insights into scalable solutions and lead high-impact projects from idea to execution.
- Ensure every customer interaction reflects the exceptional experience BURGA is known for.
Requirements
- 1-2 years of experience in a management role or similar
- Strong analytical and problem-solving skills
- comfortable working with data to find patterns
- Proven people management experience
- you know how to coach, give feedback, and grow a team
- Project ownership
- you can take something from "here's a problem" to "here's what we shipped and here's the impact," without needing every step checked
- Cross-functional comfort
- you can work with other departments' priorities and constraints, not just push CS's agenda.
- Clear written and verbal communication
- you can explain a data-driven case simply
- A bias toward action
- you'd rather test a fix than write a memo about one
Benefits
- Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Summer Fest and Christmas parties.
- Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity.
- Invest in Your Growth: Point us to any event, course, book, or mentor that will boost your skills, and we'll take care of it. Your growth is our priority.
- Birthday Treat: Enjoy a free day off on your birthday.
- Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products
- perks of being part of our team.
- Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months)
- Extra Days off: The longer you’re with us, the more time you get to unwind
- earn an extra day of vacation for every year with us.
- Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations.
- Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. Your work, your way.