Guide new customers through onboarding, from initial configuration to full adoption
Onboard and enable delivery partners, improving processes and documentation
Build strong, trust-based relationships with both customers and partners
Train stakeholders, share best practices, and support change management
Partner with Solution Architects on complex implementations
Customize product setups to align with customer workflows
Collaborate with Product, CX, and Sales to refine onboarding journeys
Track adoption and time-to-value using data, and iterate accordingly

3+ years experience in onboarding, implementation, or technical support (B2B SaaS preferred)
Familiarity with Python, APIs, JSON/XML, and integrations (e.g. SFTP/S3)
Strong stakeholder management and communication skills
A customer-first mindset with a bias for action and ownership
Bonus points for experience with Rossum, MongoDB, Elasticsearch, or Tableau

Flexible working models with a base in vibrant Prague and options for hybrid or remote setups.
Competitive benefits designed to support your well-being, growth, and work-life harmony.
5 weeks of vacation, 5 sick/personal days, and extra 2 weeks of paternity leave.
Personal development, education, and language courses.
High-end tech (MacBook, external monitor, keyboard of your choice) and a MultiSport card.
Team offsites, regular meetups, and a friendly, ambitious team.

Onboarding Manager

Key skills