HR & Benefits Administrator

Role Overview

• Responsible for end-to-end HR and Benefits administration within the Shared Services model
• Ensures accurate, compliant, and efficient processing across HRIS, payroll, and benefits platforms
• Acts as a key operational and systems liaison across HR, Payroll, Benefit functions with external stakeholders and business units
• Supports day-to-day transactions using Oracle HCM
• Maintain and update employee data in HRIS and Payroll Platform
• Perform data validation, audit, and ensure upstream/downstream accuracy for payroll
• Manage HR documentation, records, and reporting
• Act as liaison between Shared Services, HR, and business units for HR inquiries
• Support new hire onboarding and offboarding
• Administer end-to-end benefits programs
• Coordinate payroll deductions, employer contributions, billing, and vendor invoice reconciliation
• Perform data entry, audits, and validations across benefits, pension, and savings plans
• Maintain documentation, SOPs, KPI and issue logs in compliance with internal controls and audit requirements
• Support reporting, financial reconciliations, and pension/benefits disclosures
• Provide onboarding support and respond to employee and manager benefit inquiries
• Manage shared inboxes and respond to inquiries
• Delivers transactions in line with service level agreements and operational KPI’s
• Support regulatory filings and internal/external audits
• Provide backup support across SSC administrative functions as needed
• Participate in process improvement initiatives
• Document SOPs, workflows, and process changes

Requirements

• Post-secondary education in HR, Business, or related field
• 3–5+ years experience in HR administration and/or benefits administration (SSC preferred)
• Hands-on experience with HRIS/payroll systems (Oracle, ADP preferred)
• Experience in multi-entity or multi-country environments is an asset
• Demonstrated experience supporting system implementations and process improvements
• Strong attention to detail and data accuracy
• Solid understanding of HR, payroll, and benefits processes
• Strong systems capability (HRIS, Excel, data validation)
• Systems and Technology Savvy
• Excellent organization, prioritization, and time management
• Customer-service orientation with strong communication skills
• Ability to work independently and collaboratively in a fast-paced SSC environment
• Self-starter with a structured mindset, able to manage multiple priorities to completion under tight timelines with minimal supervision
• Exhibits a continuous improvement mindset with strong curiosity, ownership, and accountability
• Must demonstrate strict adherence to confidentiality of sensitive personal information.

Tech Stack

• Oracle