Key skills
AICRMMentoringCommunication
About this role
Role Overview
- Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments
- Facilitate offline contract execution between HCP/HCO and internal signatories
- Review contracts redline requests and escalate to Legal when needed
- Follow up with business owners or HCP/HCO on outstanding contracts
- Manage contract amendments by coordinating with stakeholders
- Handle complex scenarios related to activities, contracts, travel, or payments
- Facilitate HCP travel requests and communicate arrangements
- Support post-engagement tasks, including invoice reconciliation and expense recordation
Requirements
- 3+ years of experience in healthcare provider engagements
- Proficiency in English allowing for fluent communication both verbal and written
- Proficiency in German, allowing for fluent communication both verbal and written
- Knowledge of HCP engagement compliance and regulatory requirements, including authorizations
- Ability to analyze and resolve HCP/HCO engagement issues using research and process steps
- Excellent professional communication skills, and strong customer service skills with ability to deliver high-quality support
- Experience with contract templates and handling redline requests
- Proficiency in Excel, HCP engagement software, and CRM systems
- Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast-paced environment
- Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation)
Benefits
- Work flexibility
- hybrid working model (2 days on-site, 3 days remote)
- flexible start of the day
- workation
- sabbatical leave
- Development and upskilling
- our full support during onboarding process
- mentoring from experienced colleagues
- training sessions
- workshops
- certification co/financed by PwC
- conversations with native speaker
- Wide medical and well-being program
- a medical care package (incl. physiotherapy, discounts on dental care)
- coaching
- mindfulness sessions
- psychological support
- education through dedicated webinars and workshops
- financial and legal advice
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages)
- access to a cafeteria
- vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off